How Envoy Works

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Envoy is the leading Family Concierge service, now serving thousands of families across the US. With an Envoy membership for you or a loved one:

  • ƒ Enjoy greater peace of mind when it comes to balancing career, kids, and elder loved ones.
  • ƒ Live life to the fullest and maintain independence at home for longer.
  • ƒ Stay more connected with family, friends and the local community.

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Your Trusted Helping Hand

It all starts with your Envoy, who is your very own caring, local assistant and trusted helping hand. Our Envoys love building rapport and relationships with their clients.

  • ƒ Your Envoy is a friendly, familiar face who sees you each visit and gets to know your preferences over time.
  • ƒ We'll make a great match to one of our qualified, vetted Envoys who’s local to your neighborhood. We can even refine your match based on special requests.
  • ƒ If your primary Envoy isn’t available, rest assured we still have you covered thanks to our network of area Envoys.

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The Convenience of Apps

We've made it easy to access services and membership benefits on your computer, tablet, or smartphone.

  • ƒ Schedule and manage upcoming visits, rides and services.
  • ƒ Make shopping and to-do lists.
  • ƒ Add family members to collaborate around care and communicate with your Envoy.

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Our Concierge Desk

We also know the importance of the personal touch. Simply pick up the phone for help: with scheduling a ride to the doctor, updating a shopping list, getting help find a plumber, etc.

  • ƒ Reach our Concierge Desk via phone, email, and online messaging.
  • ƒ Both the primary member and elder loved ones enjoy access to the Concierge Desk.
  • ƒ Perfect for those who may not be comfortable using apps or who may not have a computer or Internet.

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Care Made Visible

We designed Envoy to bring greater peace of mind and transparency for the entire family, whether they're living under the same roof, in the next town, or across the country.

  • ƒ Receive photos and receipts documenting every visit.
  • ƒ Automatic reminders before upcoming visits and services.
  • ƒ Rate visits to praise your Envoy or help us improve.

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Safe, Seamless Billing

Services and purchases made on your behalf are simply and securely billed to your credit card on file automatically after each visit. It's the safest way to pay.

  • ƒ No cash or personal checks are ever exchanged, no undocumented expenses or reimbursement headaches.
  • ƒ Invoices provided for record keeping and for submission to HSA, FSA or Dependent Care (if applicable).
  • ƒ Credit card info is protected by industry-standard SSL encryption through our secure, PCI-compliant provider.

Experience Envoy Membership