Is Your EAP Enough?


There’s a knock at your door. You look up from your computer to see one of your colleagues standing there. They look a little stressed and uncertain. “Do you have a minute to talk?” they ask.

Soon you’re into a conversation about the problem. Their mother is older. She doesn’t drive any more. They’re concerned about how much PTO they’ve been using to drive her to doctor’s appointments. They’re stressed about missing meetings and keeping up with deadlines. They want to know what company benefits might be available to help.

“What should I do? What are my options?” they ask.

Employee Assistance Program
Employee Assistance Programs have become a pretty standard benefit for most companies in the United States, from global corporate conglomerates to small local enterprises. EAPs are a great resource and a sort of “catch-all” for handling a wide variety of issues from workplace stress to personal issues at home. Yet EAP utilization is only averages about 7% across the nation.

When it comes to Eldercare, your EAP can provide a lot of valuable information and advice. Most EAP programs provide:

  • Helpful articles to understand options
  • Assessments to help guide them through identifying their needs
  • Consulting to help them develop an action plan
  • Referrals to local services and community support groups

The services provided by EAPs are essential tools for creating a roadmap to manage caregiving responsibilities long term. It can also be overwhelming while not solving the immediate problem. It adds to the stress.

“That sounds like it could be a big help,” they say “I’ll try to call that number tonight if I have time. I’m going to be working late to make up from taking mom to her doctor’s appointment this morning. My wife was supposed to take her, but one of the kids were sick and plans fell through. I wish we had another trusted helping hand.”

Backup Eldercare
Backup Eldercare is another employee benefit that’s started to become more common in larger enterprises. Much like Backup Childcare helps in an emergency when your nanny or daycare is unavailable, Backup Eldercare can help when unforeseen issues pop up with a full-time caregiver or homecare agency. But it’s also just that - backup.

“That’s good to know for the future, but my mom doesn't have or need an agency or full-time caretaker yet.” they say. “She’s not ready; she's still very independent. She just needs a little help now and then; rides to the doctor because she doesn’t drive or when there’s some heavy lifting - moving furniture, getting boxes out of the garage and such. What I really need it someone who can help out when I can’t be there.”

Envoy Family Concierge - the perfect complement to your EAP & Backup Care Solutions
This where you want to say, “I know just what you need.” Over 40 million Americans are providing unpaid care to an elder loved one. These seniors want to age in place, staying in their own homes for as long as possible. Over time they become increasingly dependent on family to help with things like buying groceries, rides to appointments, and help around the house. These needs impact working caregivers, causing workday interruptions, absence, and for some eventual early retirement. This is the struggle of the "Sandwich Generation", balancing their career with raising their own children and providing care for an elder loved one.

Envoy Family Concierge is especially designed to help get employees get back to work, provide immediate relief and peace of mind. It’s the perfect complement to your EAP and Backup Care services. By getting this kind of flexible help that can scale with increasing need, working caregivers can continue to work steadily, defer the costs of more expensive care, and empower their loved one to age in place and remain independent much longer.