Privacy Policy

Envoy Privacy Policy
updated: November 29, 2012

This privacy policy (this “Privacy Policy”) from Envoy Commerce Corp., a Delaware corporation (“ECC”), discloses information regarding the collection, use, and disclosure of information that you submit to ECC or that ECC collects about you while using ECC’s services or software (the “Service and Software”).

User Consent

By using ECC’s Service and Software (including ECC’s website or mobile application), you hereby warrant and represent that you have read, understand and agree to all terms and conditions stated and in ECC’s Terms of Use, which is incorporated herein by reference. This Privacy Policy may change from time to time with or without notice, so please check ECC’s website regularly to see any updates to this Privacy Policy. If, at any time, you no longer agree with the terms of this Privacy Policy, please cease any further use of the Service and Software. Continued use of the Service and Software indicates your reading, understanding, and acceptance of any revised terms in this Privacy Policy.

Children and Individuals Under the Age of 18

The Service and Software are not meant for individuals under the age of 18, and the Service and Software may use mechanisms to prevent the registration and use of the Service and Software by such underage individuals. In the event that ECC discovers it has collected personal information from a child under the age of 13 without parental consent, ECC will delete that personal information as soon as possible.

Information ECC Collects

ECC collects the personal information that you submit when registering and using the Service and Software, including items such as your name, delivery address, e-mail address, account name and password, phone number, credit card or other payment information, and other information that you enter into ECC’s systems.

ECC may collect anonymous information through cookies, navigational data such as Uniform Resource Locators (URL), and other technologies for tracking users. A cookie is a small piece of data containing a unique identification number that is sent to your browser from a Web server, and is stored on your computer or other device's hard drive. The unique ID number identifies your browser to ECC whenever you visit. Cookies do not enable anyone to access personally identifiable information that you have not already given us. Cookies and other data allow ECC to track your usage of the Service and Software, including the date and time of visits and the items viewed or searched.

If you use a mobile device to access the Service and Software, ECC may also collect additional information from your mobile device, such as unique device identification numbers or geo-location information.

You can set your browser to refuse to accept cookies, but some features of the Service and Software, such as account logins, may not work properly or you many not be able to use the Service and Software at all. Similarly, you may set your mobile device to refuse to provide certain information, but certain features of the Service and Software may not work without such information.

From time to time, ECC may also collect information from users in other ways, such as voluntary surveys or interviews to collect feedback and suggestions for improving the Service and Software or e-mails, phone calls, or other communications sent to ECC. ECC may also supplement the information that you provide with information that is received from third parties.

Uses of Collected Information

ECC uses the personal information collected from you to fulfill your service requests made through the Service and Software. This involves actions such as providing your service request, delivery address, and phone number to independent contractors involved in fulfilling your transactions, providing your credit card or other payment information to third-party payment processors, and using information from independent contractors to perform background checks or other types of screening, which may involve the assistance of third parties. ECC attempts to keep such personal information secure by using security methods customary for such types of transactions.

ECC also uses information collected from you to customize your use of the Service and the Software as well as to improve the Service and the Software. For example, such information may be used: to process your orders and service requests; to track your preferences and present you with promotions that may be of interest; to track overall traffic and usage to expand and optimize the Service and the Software; to store and allow you to track your previous orders; to implement any referral or rewards program for new customers, independent contractors, or business partners; or to diagnose and fix bugs or service problems in the Service or Software. In using your information in such ways, your information may be transmitted to servers located inside or outside the United States, among employees and contractors working for ECC, or to third parties as described in this Privacy Policy.

Disclosure of Collected Information

ECC does not sell, share, rent, or trade your personal information or geo-location information other than as disclosed within this Privacy Policy.

ECC may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services.

ECC may employ third party companies and individuals to facilitate or improve the Service and Software, to provide the Service and Software on its behalf, to process payment, provide customer support, provide geo-location and other information to Envoys, to host its job application form, to perform website-related services (e.g., without limitation, maintenance services, database management, web analytics, and improvement of the Service and Software’s features), or to assist ECC in analyzing how the Service and Software are used. These third parties have access to your personal information only to perform these tasks on ECC’s behalf and are obligated not to disclose or use it for any other purpose.

ECC may also provide personal information to ECC’s business partners or other trusted entities for the purpose of providing you with information on goods or services ECC believes will be of interest to you. If you choose to purchase any of these goods or services, your personal information such as delivery address or payment information may be used to complete such transactions. You can, at any time, opt out of receiving such communications through a mechanism indicated in such communications.

ECC cooperates with government and law enforcement officials and private parties to enforce and comply with the law. ECC will disclose any information about you to government or law enforcement officials or private parties as ECC, in its sole discretion, believes necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ECC, a user of the Service and Software, or a third party, to protect the safety of the public or any person, or to prevent or stop activity ECC considers to be, or to have the potential to be, illegal, unethical, or legally actionable. In addition, ECC may disclose information about you to counter or prevent any malicious access or use of the Service and Software or to prevent harm or loss to any user of the Service and Software.

If ECC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on ECC’s website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Links and Third Party Websites

ECC’s website or Software may contain links to other websites owned and operated by third parties. ECC is not responsible for the privacy practices or the content of such other websites. ECC expressly disclaims any liability that may arise from your use or provision of any of your information whatsoever to third-party websites.

Retention and Update Policy

To preserve the integrity of its databases, ECC may retain collected information for an indefinite length of time. If required by law, as is the case to comply with the Children's Online Privacy Protection Act (COPPA), ECC will delete information from its database when it receives an appropriate request. If you wish to make such a request, which requires that ECC verify your identity, or if you have any questions regarding this policy, please contact ECC using the contact information in the section “California Privacy Rights” in this Privacy Policy. You agree no to hold ECC liable for responding in good faith to any request that appears to come from a legitimate source for that type of request.

If you wish to update any of your personal information or your privacy or marketing settings, you may use the mechanisms provided on ECC’s website or the Software. By using any portion of the Service and Software, you hereby represent and warrant that you understand and agree that all content and information submitted by you to ECC by any means becomes the property of ECC (or if such property rights are not transferrable to ECC by applicable law, you agree to grant ECC an irrevocable, worldwide, perpetual, royalty-free, transferrable license to use such information in any manner) and may be used in the sole discretion of ECC in accordance with this Privacy Policy and the Terms of Use.


ECC uses security measures to protect the loss, misuse, and alteration of the information under its control. For example, we use encryption protocols for sensitive information such as credit card or payment information. Such measures may change from time to time, depending on industry standards and perceived security risks. However, despite such security measures, ECC cannot guarantee the security of your information and disclaims liability for loss, misuse, and alteration of your information under its control to the maximum extent permitted under applicable law. By using the Service and Software, you agree to assume any security risk related to personal information.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the proceeding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request this information from ECC pursuant to Section 1798.83 of the California Civil Code, please contact ECC via e-mail at, or by writing ECC at the following address:

Envoy Commerce Corp.
Attention: Privacy Office
660 4th St. #141
San Francisco, CA 94107

Please allow 30 days for a response.

Experience Envoy Membership