Safety Is Our Top Priority

We use Envoy ourselves too, and we look after our clients the way we look after our own families. That’s why every Envoy undergoes a rigorous background check and screening process.

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An In-Depth Look At Our Screening Process

  1. A thorough background check — Each Envoy is first screened to ensure the applicant has not been convicted of a crime within the last 5 years:
    • Federal records search including the Department of Corrections, Office of Foreign Assets Control (OFAC), case information from all 94 federal district courts, and the FBI Terrorist Watch List
    • National Sex Offender Registry records search
    • County criminal records search in all 50 states and Puerto Rico
    • Federal, state, local Wanted Fugitives records search
    • State-level DMV check: each Envoy is required to have a clean driving record with no moving violations within the last 5 years and an insured vehicle that was manufactured after 2005.
  2. Identity verification — We require proof of identification and the right to operate a motor vehicle in the form of a driver's license - along with proof of current auto insurance and a valid Social Security Number - and verify that they all match.
  3. A one-on-one interview — All candidates go through a screening interview with one of our Envoy coaches to assess their qualifications, empathy, communication skills, and good judgement.
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You’ll have the support!

Our service is supported by the best technology — Our clients receive photos, receipts, and notifications documenting every visit. This provides full transparency and ensures that clients and their loved ones know exactly how their Envoy is helping.

Live support from great people — Our amazing team monitors every visit and is in touch with our clients, their loved ones and the Envoy whenever there is an update for their visit.

You can also call us at 1-888-368-6924 and one of our team members is on standby and ready to help.

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Envoy’s $1 Million Insurance Policy

Our service is fully protected by a custom $1M insurance policy through Lloyd’s of London specifically designed for Envoy and the unique needs of providing services to Seniors. If you have a any questions regarding safety, please contact us at safety@helloenvoy.com

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